Travel details

• For transfers from the airport, your Driver will consider the time matching your flight number added by the Client into the booking. The local average time to collect checked-in luggage and get through customs will be added to the initial planned time of arrival (max free 60 min), i.e. time of arrival of the plane is not equal to the time you will be picked up by the Driver.
• Your driver will monitor the arrival time of your flight. If your arrival time does not match the time mentioned in the booking the driver will keep the time of the flight as the leading factor.
• If the flight number is arriving at a different airport than the one added on the booking, the Driver will follow the pickup time and airport added on the reservation.
• Compare your booking details with the confirmation receipt of your Driver. Eventual changes (all changes, including flight delays) or discrepancies need to be reported directly to your Driver via our website ( CONTACT). 
• Any adjustments to your flight will be taken in consideration but could result in possible waiting times due to the availability of your driver.
• TAXITAXI020.com advises the Client to contact the Driver if the delay is more than 1 hour via our WEBSITE, you can manage it at our website in “CONTACT” page.

Changes and Cancellations by You

• Any changes (e.g. flights, delays, address, pickup time, number of passengers or suitcases) on the transfer details must be requested through the ‘CONTACT’ section of the Website prior to the date of travel and will not take effect until checked with the Driver and confirmed to the Client by email.

1. If you cancel, up to 24 hours before the pickup time (as mentioned in the voucher) the cancellation charge is 0% of the price of the initial booking.
2. If you cancel, within 24 hours before the scheduled pickup time (as mentioned in the voucher), the cancellation charge is 100% of the price of the initial booking.

• If the Client doesn’t need the transfer on the date and time added on the reservation, it is always possible to ask our Customer Support Team to reschedule. Taxitaxi020.com will do their best in order to find a driver for the modified booking. It will always depend on availability. If the change takes place on the same day, new booking costs will be charged. If the Client decides to cancel the transfer, the booking will be considered as a cancellation within 24h.
   
• If the Client cannot make use of the booking due to missing their flight., canceled flight, relocated flight or other unforeseen circumstances, this will be considered as a cancellation within 24h. Taxitaxi020.com is not responsible for the extra cost incurred. The Client will have to create a new booking if they still want to be picked up.

Refund Policy

• Any cancellation of the contract must be made in writing by email or phone addressed to our Customer Service Centre.
• Refunds will be paid within 30 days.
• If the Client or Driver makes a complaint that includes a refund on a booking Taxitaxi020.com will start an investigation and search for information on both sides. This will give 48 hours to both parts to reply with an explanation.
• If Taxitaxi020.com receives your cancellation request more than 24 hours before the scheduled pickup time of the transfer you wish to cancel, the total amount paid for this transfer will be refunded. Your payment will not be refunded for cancellations received less than 24 hours from the scheduled time of the transfer you wish to cancel.